Data Deletion

You are always in control of the data 38os holds. This page explains how to remove it — whether that is a single connected platform or your entire account.

Disconnect a connected platform

When you connect Google Analytics, YouTube, Meta (Facebook/Instagram), TikTok, LinkedIn, or HubSpot, 38os stores an encrypted access token plus the metric snapshots synced from that platform. To remove it:

1. Open Settings → Integrations in your 38os workspace.
2. Click Disconnect on the platform you want to remove.
3. We immediately ask the platform to revoke our access and delete the stored access and refresh tokens. Synced metric snapshots are removed when the workspace is deleted (or on request — see below).

Deletion requested from the platform

If you remove 38os from your Facebook/Instagram settings, Meta notifies us with a signed data-deletion request. On receipt we automatically revoke and delete the stored tokens for that account and return a confirmation code you can use to track the request. The same outcome is available any time via the in-app Disconnect button above.

Delete your account and all data

To remove everything 38os holds about you and your workspace:

1. Open Settings → Danger Zone.
2. Choose Delete account and confirm. Any active subscription is cancelled.
3. Your workspace is deactivated immediately and permanently deleted (including all integration tokens and metric snapshots) within 30 days.

You can also export everything first from Settings → Danger Zone → Download My Data.

Need help?

If you cannot access your account or want us to action a deletion on your behalf, reach out via our contact page and we will complete it within 30 days.

Related documents

• Privacy Policy
• Security
• Data Processing Agreement